About
My name is Felix Vadlit
I am a seasoned Virtual Professional from the Philippines - dedicated to liberating business owners from the shackles of daily operations. With over half a decade of experience, I provide comprehensive support designed to optimize your time and maximize your revenue.
My Core Pillars of Expertise:
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Executive & General Admin: Reclaiming your schedule through proactive calendar management and workflow optimization.
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Vendor Management: Building strong partnerships and ensuring seamless supply chain coordination.
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E-commerce Operations: Managing listings, inventory, and fulfillment to keep your store moving.
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Customer Experience: Turning inquiries into loyal customers through professional, high-touch support.
Services
Executive & General Admin:
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Calendar & Email Management: Organizing schedules and managing inboxes to prioritize essential communications.
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Travel & Logistics: Handling travel arrangements and accommodation bookings.
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Documentation: Preparing reports, creating presentations, taking meeting minutes, and maintaining organized file systems.
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Client Onboarding: Facilitating the onboarding process for new clients and providing guidance during the setup phase.
Vendor Management & Relations
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Vendor Sourcing & Onboarding: Identifying and evaluating potential vendors, negotiating terms and conditions, and establishing trade accounts to build a reliable network.
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Relationship Management: Cultivating strong relationships with vendors and acting as the primary point of contact to resolve conflicts, queries, or challenges.
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Data & Maintenance: conducting regular checks on updated vendor data sheets and maintaining accurate records.
E-commerce Operations:
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Inventory & Product Management: Overseeing inventory tasks, including importing new products into the system and conducting regular inventory checks to ensure accuracy.
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Order Fulfillment: Monitoring order status, tracking shipments, and ensuring customers are updated on delivery information.
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Returns Logistics: Managing the end-to-end returns process, including issuing return labels and processing refunds in compliance with company policies.
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Platform Expertise: Extensive experience managing stores and back-office operations on Shopify.
Customer Support Specialist
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I provide high-touch support to enhance customer satisfaction and retention for eCommerce retail brands, specializing in furniture, home decor, beauty, wellness products, and clothing.
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Multi-Channel eCommerce Support: Managing inquiries across live chat, email, and ticketing platforms (Gorgias) to deliver seamless and personalized customer experiences.
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Order Management & Assistance: Assisting customers with order placement, modifications, cancellations, and returns, ensuring smooth transactions and timely resolutions.
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Cross-Functional Collaboration: Partnering with logistics, inventory, and product teams to address customer needs, resolve issues efficiently, and optimize the overall online shopping experience.
Sales & Digital Marketing Support
I assist in driving brand visibility and keeping your sales pipeline full.
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Lead Generation: performing lead generation, cold calling, and appointment setting.
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Content Creation: Designing graphics using Canva and editing videos using Filmora or Sony Vegas.
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Campaign Management: Preparing and distributing newsletters and updates to clients via platforms like Mailchimp or any other platforms.
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Social Media Management & Content Creation
I help build your digital presence through strategic management and engaging visual storytelling.
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Account Management: Overseeing social media channels to maintain consistent brand messaging and audience engagement.
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Graphic Design: Designing professional marketing collaterals and eye-catching social posts using Canva.
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Video Production: Producing and editing high-quality video content using tools like Filmora and Sony Vegas.
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GET IN TOUCH
For personalized virtual assistant services tailored to your specific needs, contact me today. Let's discuss how we I can support and enhance your business.
Email : Felixvadlit@gmail.com
Whatsapp : +639277820549
